Visit Our Premises


Due to relocation of the business, our retail showroom and shop in Malvern will be closing from Thursday 31st May 2018. We are aiming to re-open in Bishops Frome early July. If you require any assistance during this time please ring us on 01684 626 626 and we will do our best to assist; we can still provide goods by Mail Order or by specially arranged collection for example.

Book an appointment to come and visit our specialist showroom and clinic/assessment centre in Malvern, Worcestershire- known as Worcestershire Independent Living Centre.

With plenty of accessible parking, customer toilets and experienced, friendly staff, you will find a trip to us most beneficial.

Trying a piece of equipment before buying it is always the best way of ensuring you purchase the best products for your particular needs.

If you are considering products such as a new chair or bed, we can ensure you are considering the most appropriate size and features.

On booking an appointment, we offer a completely free, non-obligatory assessment and recommend the options available to you.

All we ask is that you ring prior to your visit to book an appointment so we can ensure an appropriate member of the team is available:-

For example, you may particularly want to see our inhouse Occupational Therapist, Sue Allen, to receive advice and equipment demonstrations. Booking your appointment will ensure Sue is available to spend dedicated time with you.

To book an appointment, please ring 0845 260 7061. Generally, appointments can be booked Monday to Friday.

Our full address (until 31st May 2018 only) is:-

OT Stores
The Haysfield
Spring Lane North
WR14 1GF                      SAT NAV postcode is WR14 1GF

Tel 0845 260 7061

The showroom opens for general (off the shelf) sales between 9.30 and 4.30 Monday to Friday except for bank holidays and the Christmas closure period. However, if you arrive without a pre-booked appointment you may not be able to receive advice and demonstrations on more specialist products such as wheelchairs, chairs, beds, stairlifts,  bath lifts, and ramps. If in any doubt, please ring prior to your visit.

The Company is relocating and as of Thursday 31st May the Malvern Showroom/ Shop will be closing to enable the move. We are aiming to re-open in Bishops Frome from early July. Please contact us on 01684 626 626 to find out more.

PLEASE NOTE THAT IN ADVERSE WEATHER CONDITIONS WE MAY HAVE NO OPTION BUT TO CLOSE THE SHOWROOM- we suggest that if we have had snow you ring 01684 626 626 to check we are open prior to starting your journey.