Delivery information

  1.  AT PRESENT ALL DELIVERY TERMS BELOW ARE SUBJECT TO CHANGE DUE TO SOME ONGOING IMPACTS OF CORONAVIRUS. THE SITUATION IS GRADUALLY IMPROVING. 

  2. 48 hour delivery by courier*. We AIM for delivery on all of our stock products within two working days to mainland UK destinations (excluding weekends, Bank Holidays, Christmas closure period, adverse weather conditions and currently the CORONAVIRUS SITUATION). We always maintain the highest possible stock levels and aim to offer at least 99% of the products on this site as stock products. (* If items are being ordered and Royal Mail delivery is available, delivery may take up to 5 working days)
  3. We will reply to all prospective customers by email if, due to local holiday times, or stock availability, an order may be delayed. We will state the reason for any delay and length of the delay and we will offer the opportunity to cancel an order at this time.
  4. PLEASE NOTE- This does not include products within "Furniture". Furniture is made to order. Please see individual products for estimated manufacturing and delivery times. Delivery charges apply to products grouped under "Furniture".
     
  5. Orders with a sub total of £35 excluding VAT and over, for delivery to a UK address, will not be charged P&P* (excluding areas listed below). For orders below £35 excluding VAT, we have two charging structures. Where an order is placed for 3 items (or less) which we have identified as compact/ lightweight items the order will be sent by Royal Mail and carriage will be charged at £3.49. If more than 3 compact/ lightweight  items (as selected by us) are ordered, or a mix of products including larger/ heavier/ higher value items are ordered, then delivery is made by secure courier and a charge of £5.99 inc VAT is made. If you would like to discuss this before placing an order please ring us on 0845 260 7061. Where carriage of £5.99 inc VAT is charged  the delivery will be made by secure courier and a signature is required on delivery; courier delivery is also the method used for all orders qualifying for free delivery (orders with a value over £35.00 excluding VAT). As a signature is required on delivery where a courier delivery is used you may wish to consider an alternative delivery address such as a work address.
     
  6. For orders to Scottish Highlands, Scottish Islands, Jersey, Guernsey, and the Isle Of Man the carriage charge will be £9.99 (inc VAT) for all orders. For all other areas, please contact us on 0845 260 7061 or info@otstores.co.uk We are unable to ship to Northern Ireland, or Ireland, at the present time following the impact of Brexit carrier changes, costs and implications; we hope to resolve this as soon as we can 
     
  7. We can offer morning or Saturday delivery for an extra charge; please contact us on 0845 260 7061 or info@otstores.co.uk for prices.
     
  8. If you would prefer to collect from our premises please contact us on 0845 260 7061 or info@otstores.co.uk