Returns & refunds

At OT Stores™ we pride ourselves on our attention to quality products and excellent service. However, should you, for any reason wish to return any goods to us, we will refund the items under our "No Quibble Returns Policy"* provided they are unused and returned in their original packaging within 10 days of receipt. (Original packaging includes outer box). *THIS DOES NOT INCLUDE FURNITURE WHICH HAS BEEN MADE TO SPECIAL ORDER- THESE ITEMS ARE IDENTIFIED ON THE APPROPRIATE PRODUCT PAGE AND ARE NON-RETURNABLE.

To discuss and arrange return of goods you are required to contact Customer Services at info@otstores.co.uk or telephone 0845 260 7061.

OT Stores™ reserve the right to charge for all carriage costs incurred. If you request we arrange collection of the goods, the return carriage, administration and re-stocking charge is FROM £17.00 inclusive of VAT. We recommend this return method if ramps, wheelchairs or other high value goods are involved. Please contact us to confirm the collection charge for your particular goods.

If you prefer, you can arrange the return of certain goods yourself. You must ensure you return the goods by a safe method of transport, appropriately packaged to eliminate risk of damage; we suggest using a service that requires a signature on receipt.

The following return address must be displayed on the outer packaging:-

OTS Ltd (OT Stores)
The Haysfield
Spring Lane North
Malvern
Worcestershire
WR14 1GF

Upon receipt and inspection of the goods we will arrange a credit refund for the product cost as appropriate