OTS Coronavirus News

The Coronavirus continues to make it's presence felt in businesses around the country.

Here at OT STORES, we are working hard to ensure that we do what we can to help and support our customers during this difficult period. We will provide updates on this page as and when any changes to our service occur.

We are prioritising NHS and Social Services bulk despatches to assist medical care across the UK.

Incoming Telephone Calls:

To assist staff managing time and processes efficiently to support hospitals and healthcare environments we are encouraging E Mail enquiries where possible, rather than incoming telephone calls. Please E Mail your enquiry to sales@otstores.co.uk

If you do telephone, you may reach an answerphone service; if so, please be patient and we will return your call as soon as possible- please do expect some delay. It is possible that your call may not be returned to the next working day on some occasions.

Stock Availability:

Bed Grab Rails: As a British manufacturing Company our OTS Bed Grab Rail range is made in England. We are monitoring stock levels against demand continually.

Since January we have endeavoured to forward order stock items to aim to ensure availability; unfortunately many small aids (ADL products)/ smaller stock items originate from China and Europe and those lead times have been significantly affected. You will be updated if a stock item ordered is unavailable.

If you wish to check stock availability before placing an order please E Mail sales@otstores.co.uk

Delivery Times To You:

We are working closely with our delivery couriers to maintain the best possible delivery timescales, but it is expected that the timescales will be delayed as the impact of the situation escalates. We will continue to update customers as the situation develops.

Retail Customers:

Unfortunately we have had to temporarily close our retail showroom at Unit 16 Bishops Frome Technology Park, following Government guidelines.

Contact us at sales@otstores.co.uk (or ring 01684 626 626 if you are unable to E Mail) and we will do our best to assist via Mail Order options or referring you to colleagues in the region (please see information above regarding incoming telephone calls)

DELIVERIES IN TO OTS: Please note that our warehouse is CLOSED to incoming deliveries on Wednesdays and Fridays currently. If you have a delivery for us, we recommend contacting sales@otstores.co.uk to book that delivery in. Many thanks.